The point is if it's your chosen penalty taker that misses, it's disappointing but not every penalty results in a goal. There's a reason a pen taker is nominated before the game, he's the most likely to score.
Twice we've let sentiment rule heads re penalties to establish a two goal lead, today and Ugbo against Millwall. As a result we got one point out of the six we could have expected. Unprofessional.